Startups and Working Environments

10 Comments

 

I've recently been studying a lot about getting a Startup off the
ground, getting the work environment just right, financing,
recruiting skill, and seeing what it really takes; Keep in mind when
I talk about a Startup I'm talking about the Technology sector, I'm
talking about what everyone has seen in the movies with the extremely
expensive Aereon Chairs and the such.  Regardless, I've come to
several conclusions after making observations on several articles by
successful founders, thinking back on the startups I've seen and
interacted with, and seeing the common mistakes that have been made
thus far in the businesses and projects I've been involved in and let
me just state that it has been a most interesting journey.

In a perfect world we'd all be paid top dollar for working 5 hours
a week in a job that we love, from home, but that doesn't take into
account reality.  In reality, at least here in the states, we
all work 40+ hours a week, get paid less than what we deserve for our
investment and generally get little to no vacation time.  At the
end of the day though the companies that are being started now, those
that will shape the future of this country, have a obligation to not
only ensure that they have a healthy return to their investors but
also to make sure that the employees, today and tomorrow, have a
reason to invest their time in the company and to believe in the
company.  Here are some thoughts that I hope to implement in the
future company I'm working hard to start, hopefully these will
greatly increase employee loyalty, drive down churn and increase
productivity.

In my last "active" position, my employer expected me to
work 60 hours a week while paying me for 40, expecting me to come in
at 7:30 am, leave at 5:30 pm, work from home after hours, and be
available on the weekends. While I generally wouldn't have minded
working 60 hours, it was the constant pressure to work the extreme
amount without incentive.  I've been reading a lot about the
French work week (yes I know, eww France) the workweek there is 35
hours per week with no allowance of paid overtime and it's really got
me thinking; What if a salaried employee is salaried at 35 hours vs.
40 hours, allowing the employee to chose to work past the required 35
but not forcing them to?  In my opinion, knowing the people I
have worked with in the past, requiring only 35 but paying as usual
would be an incentive as the people I've had the pleasure to work
with would work the extra hours when they were needed and enjoy their
time off when not.  Perhaps this seems a little crazy, but after
all if you have the perfect job wouldn't you make sacrifices to make
sure it can be kept (not from fear of firing but by making sure the
company succeeds.)

While we're at it, the French require a minimum of 5 weeks of
Vacation time per year, while I don't necessarily disagree with
amount, it doesn't work well with a Software company where a single
employee owns a piece of code and is responsible for its
maintenance.  But at the same time I think a minimum of 3 weeks
of time off per year, plus holidays and sick time, is necessary to
keep employees from feeling dragged down in the company and to allow
them to refresh their "battery."

So by now you all probably think I'm crazy because I'm saying 1.
Give people full pay, benefits, etc at only 35 hours per week, and 2.
make sure they have enough time off during the year to stay happy by
being able to actually enjoy their lives, well just wait it gets
crazier.  Let's talk some about the office space, you know that
place that we usually call a "cube farm" even at 35 hours a
week an employee spends the significant amount of their awake week in
their office, just think 24 * 7 = 168, but then you have to subtract
8 hours a night (recommended sleep for an adult) 8 * 7 = 56 so now we
have 112 hours a week left for the person, subtract another 2 hours
per the 5 work days for commute time, 5 hours for lunch during the
work week and we're left with 97 hours for the week, so at 40 hours
we spend just under half of our time at the office, and thats taking
in account the weekend!  So while we should never turn an office
into a home like setting it is important to ensure that employees are
comfortable in their environment.  The easiest way to do that is
actually also one of the cheapest ways, take away the fancy glass
walls, the water fountain in the entry way, the marble floors, etc
and give your employees a warm, open, and collaborative environment. 
Allow employees the opportunity to decorate their surroundings (no
that does not mean allow them to offend others,) dress casually, cut
loose when appropriate, and give them ways to relax in the office. 
In Software, and I'm sure in other settings, allowing people to come
together and collaborate is a very powerful tool, create open space
with couches, open light, and easy ways to connect to the work and
don't constantly expect the employees to sit at their "desks"
or "cubes."  In my opinion in a good office, Software
developers should have a laptop and freedom to float around to
whatever desk or couch or conference room they feel the need to be
in.  

One of the big fears as a potential manager that I have about
future employees is stagnation of skills, letting an employee become
so comfortable in what they're doing that they are not expanding
their skill-set or keeping their skill-set honed.  In my opinion
the easiest way, as a developer, to keep your skills up to date is
read books, keep up with blogs, and have access to Wikipedia's
articles; the easiest way for a company to do that in these days and
times is to provide an employee with an Amazon Kindle, these devices
are relatively cheap considering how expensive training is. 
Take for example the cost of the Kindle 2, $359 + $25 for a cover,
and an allowance of $50 dollars a month, that's just at $1000 for a
year vs. a training course on Zend Framework at $899.97 per seat
(price pulled from http://www.phparch.com/c/training/course/phpzf.) 

So let's recap, 35 hour work week (as a full time employee,) min.
of 3 weeks vacation per year, relaxed and open office area, incentive
for keeping up with industry trends and keeping skills honed, perhaps
I'm mad, but what if I'm right?  What if decreasing the amount
of expectation and increasing the amount of enablement creates a more
productive environment allowing employees to spend less time doing
more effective work as well as gain trust and loyalty to the company
they work for while enjoying their own lives.  After all, who
wants to work for a company that doesn't take them seriously, doesn't
consider the fact that people need their own lives, and that drains
all freedom during the work week.  I will be coupling the ideas
I've outlined here with a lightly modified version of Scrum
methodology on an idea I'm seeking funding for now, adding that with
the fact that the area I'm seeking to found in is rich in available
talent, perhaps I will fail but most likely not, only time will tell.

I'm hereby making an open call for people to argue with or
contribute to my ideas, let's fix what's wrong with the current
corporations and thereby making our economy and our lifestyles sick
and dying.

 

 

 

Brenton Alker

Need any PHP developers? :)

I completely agree, just look at how people work when at home; should give a pretty good idea about their preferred work environment. Of course interesting projects helps too.

2009-04-06 03:17:52

Matthew Turland

You have some interesting ideas. Don't think I would consider the Kindle to be a replacement for training -- partly because I personally feel a need to be instructed on some topics -- but the availability of both within reason would certainly incentivize learning. Blue Parabola does provide certain perks geared toward allowing an employee to attend conferences, receiving training or certification, or purchase books.

If anything in the media is to be believed, Facebook started out similar to what you've described and what seems to be bringing it down as of late is that innovation is stifled rather than fostered. I think this goes along with the point of being taken seriously that you described: if people are made to feel that their ideas don't matter, despite their best efforts to suggest otherwise, then they'll begin to feel like they don't matter in the place they're working and seeking a new workplace will become appealing to them.

Best of luck with your business venture. I look forward to hearing more. :)

2009-04-06 09:07:57

Pablo

I completely agree with your view of how things should be. To perform at 100% or more of your potential you need to be happy where you are, feel rewarded, keep progressing on skills and see that the time you are spending is an investment instead of just time spent.

2009-04-07 12:53:09

Andre Liem

Great article, I really enjoyed reading this one. As an employee of a web company that really isn't startup but still in a startup like environment I will agree with what you say. Actually, we have a pretty good environment without the crazy hours, of course once in a while you will go over and bring work home,but it's not that common.

That being said, the general theme of happy worker = productive worker or successful company is a good one. I think it's one important component to have happy productive workers. You still need a really good business though.

One thing I would add is moon lighting or even day lighting. The real incentive to push your performance is the return, at least for a lot of individuals, and I would suspect the highly motivated ones. They want a piece of the pie, want to see return on their efforts. In addition to some equity or bonus incentive, a company should encourage outside projects that have some time alloted during work. Similar to google's 10% rule. In the end, the workers that are really in to what they do will be thinking about it all day, and most of them will have side projects. There are obvious guidelines that need to be followed, like no immediate sharing of code, but sharing of knowledge and learned principles will benefit the company greatly. A lot of what I apply at work is learned from reading on the weekend or working on side things. The technology sector is unique in this area of side projects. If you don't allow it, it will happen anyway, my guess is that a large # of the core developers/designers in a company manage side work for contracts to small for companies and perfect for individuals.

2009-04-07 15:15:16

Jim

What if - and believe me this is a hypothetical - but what if you were offered some kind of a stock option equity sharing program. Would that do anything for you?

2009-04-07 20:02:12

Shawn Stratton’s Blog: Startups and Working Environments : Dragonfly Networks

...ews/12290">Shawn Stratton’s Blog: Startups and Working EnvironmentsShawn Stratton has an interesting new post to his blog about startups, working environments and a few ideas that could change things a good bi...

2009-04-08 00:51:28

Anthony Wlodarski

I have read the post and thought to myself, if every company practiced this then every company would be as successful as Google. Problem is with start up companies no one cares about the employees in the end because it is a company that is always going to be sold benefiting the founders and anyone that has equity in it. If you are not a part of that group then you are meat that can be served up on the chopping block at any time.

2009-04-11 16:04:35

Shawn Stratton

In response to your comment Anthony, I don't truly believe so; if my start-up is successful it will be due to the people working there, as such it will be my duty to allow them to continue to be successful. I think this is another point of contention that is overlooked in most companies, there is no respect for the employees and no job security. If for example, I hire 5 programmers today, 2 quit/are weeded out and the remaining 3 continue on with me, I would want to make sure that I retain my investment in them. In order to do that I believe a certain amount of trust and transparency has to exist, furthermore, I would think that once a good team is assembled it would be important to keep their dynamic so if it releases one good product, what's to keep the same team from developing another great product? This is the dynamic that has kept Google, Microsoft, Yahoo, and others like them afloat. The other thing to keep in mind, for every Yahoo or Google there are hundreds of "successful" companies that are way under our radar, that aren't being sought after by the big ones, and that keep people in work. My goal at this point isn't to be bought up by a Google but to employ myself and others, if at the end of the day I can do payroll and continue to spend money on research and development, investing in new ideas, I'll be more than happy.

2009-04-11 23:14:51

Anthony Wlodarski

Well if you do decide to get a project off the ground contact me, I don't care what the work is as I already can see that you will be an awesome employer to work for already, because you have a clue and have been put in these sticky situations.

2009-04-13 12:39:23

chet

Very nice article.
wish you all the best for your new business venture. You will be a great employer . I hope this is not just article but in reality you will have such ideal company.

2009-07-14 10:14:42